Michelle Valet Brochure

THE HOSPITALITY PARKING EXPERIENCE IS ONE OF THE VERY FIRST AND VERY LAST IMPRESSIONS CLIENTS WILL HAVE OF THEIR STAY. NO ONE UNDERSTANDS THAT BETTER THAN MICHELLE'S VALET.

FOUR AND FIVE DIAMOND CONDOS AND RESORTS DEPEND ON US TO DELIVER THE HIGHEST QUALITY, WHITE GLOVE SERVICE. THEY TRUST MICHELLE'S VALET TO PROVIDE A LEVEL OF SERVICE THAT UPHOLDS AND ENHANCES THEIR REPUTATIONS.

WE HAVE WORKED HARD TO BUILD OUR OWN REPUTATION. NO OTHER COMPANY OPERATES WITH SUCH EXPERT EFFICIENCY, MANAGES WITH SUCH FINESSE, OR EMPLOYS SUCH CUTTING-EDGE TECHNOLOGIES.

AT MICHELLE'S VALET, EVERY DAY IS A NEW OPPURTUNITY TO NOT JUST MEET EXPECTATIONS, BUT TO EXCEED THEM.

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MICHELLE'S VALET: REFINING SERVICE

t Michelle's Valet, we are committed to providing a level of service that is nothing short of perfect. We are focused on consistently executing prompt, swift, precise service, delivered with the utmost professionalism, caring, and courtesy. Everything we do is centered on achieving our goals of Aggressive Hospitality and Operational Excellence. To ensure success and

demonstrate our commitment, Michelle's Valet tailors its focus to mirror that of our partners. From brand specific terminology to defined parameters for success, our teams are trained to provide a seamless experience for each customer, always with our client's goals in mind. We recognize that we are the first and last impression for many guests, and we are dedicated to ensuring our staff is well trained to provide an exceptional customer experience throughout their stay.

ENHANCING COST SAVINGS

Partnering with Michelle's Valet has many benefits, among them proven cost savings in the areas of resource allocation, insurance, and maintenance. With our outsourced staffing resources, we offer clients an average cost savings of 15-20%. Our expansive team of employees is capable of handling everything from daily activities to lavish events.

We maintain our own Claims Service Division for the sole purpose of handling and controlling claims, loss control and prevention, and securing and maintaining comprehensive insurance coverage for our clients at the most competitive rates. This division is also equipped to conduct loss control training, site inspections, and pre=employment screenings.

Our Facility Maintenance team can also help impact a client's bottom line. This group of parking professionals is dedicated to providing maintenance products and service designed to extend the life of the garage or facility.

Our Mission: Deliver Five Diamond service every day -the high-quality hospitality service our customers and clients deserve, and have come to expect.

MICHELLE'S VALET KEYS TO SUCCESS

Comprehensive training sessions and seminars teach a roster of skills and services, including Guest Engagement, Service Recovery, Loss Prevention, Revenue Management, Human Resources, Relationship Building, and Contract Negotiations. All training is based on the renowned Five Diamond Standards program.

To ensure that we create a completely satisfying customer experience,

Michelle's offers 'Aggressive Hospitality' management services and training, which includes intense role play sessions on enhanced service options. At these trainings our culture of exceptional service is fostered, and our high-demand operational training is perfected.

THE RIGHT START MAKES ALL THE DIFFERENCE

At Michelle's Valet, it's not just who we hire, but how we train them that is the foundation for our success. New associates complete intense studies in the areas of hospitality, policies and procedures, harassment awareness and PCI compliance. This is followed by job-specific task training and testing to ensure the highest standards of excellent service. It is this commitment to thorough, well=rounded training that guarantees our associates will provide the superior level of customer service.

As associates advance to management levels, they are provided with additional training to facilitate a smooth, effective transition. Every leader within our organization is required to attend advanced training programs. We augment this leadership development via supervisory training, specialized application training, needs-based training, as well as our Management Institute program, a four-day session hosted by our Operation Managers.

We are fully invested in our employees and proactively promote career growth and development. The company cultivates talent by identifying leadership potential in the field and investing in their growth through our Manger-in-Training (MIT) Program. The MIT is a 12-week mentorship centered on developing successful management skills.

IN AN INCREASINGLY COMPETITIVE WORLD, TOP-TIER SERVICE IS ESSENTIAL TO RUNNING A SUCCESSFUL HOSPITALITY BUSINESS.

AT MICHELLE'S VALET, WE ARE CONSTANTLY LOOKING FOR NEW WAYS TO DELIVER EXCEPTIONAL FIVE DIAMOND SERVICE TO OUR CLIENTS AND THE CUSTOMERS THEY SERVE. OUR PROMISE IS TO PROVIDE A PARKING EXPERIENCE THAT IS, QUITE SIMPLY, SECOND TO NONE. WE ARE UTILIZING THE INDUSTRY'S LEADING MANAGEMENT PROCESSES, TECHNOLOGY, AND TRAINING TO DELIVER ON THAT PROMISE. BECAUSE IT'S NOT ONLY ABOUT MAKING A GREAT FIRST IMPRESSION, IT'S ALSO ABOUT CONNECTING WITH OUR GUEST AND CREATING A LONG-TERM RELATIONSHIP.

"Be a yardstick of quality. Some people aren't used to an environment where excellence is expected."

STEVE JOBS